Contract Withdrawal - Returning Goods
You have the right to withdraw from the contract within 14 days of receipt of your purchase. The right of withdrawal is extinguished in the case of legal entities (corporate orders).
In case of withdrawal, the customer is responsible for the shipping costs. Please contact us if you wish to negotiate other return conditions. We have the option of arranging for a messenger to collect the product from you, which is a more convenient way than having to send it to us yourself. After we have checked the contents of the package, we will arrange a refund within 14 days. You can use the form below and submit it per email.
If you wish to send the package back yourself, send it to the following address: Pod Stupni 1567/11, Praha 10 - Vršovice, 101 00, Czech Republic, phone number: +420 725 441 733
To return your package by post, please use these reliable carriers: DHL, DPD, GLS.
If you are unable to print the form, please place a note with the relevant purchase order number in the package.
Click HERE to download the withdrawal form in PDF.
Click HERE to download instructions in PDF on repacking a previously unpacked bed rail in the original box.
Monkey Mum s.r.o.
Registered office: V Nových domcích 401/2, Praha 10, 102 00
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 303804
Email address: firstname.lastname@example.org
Phone number: +420 725 441 733
for the sale of goods via an online shop located at:
Name and surname:
Phone and email:
I hereby declare that I withdraw from the contract for the purchase of these goods (specify the exact name of the goods and the quantity of the returned items):
Reason for return:
☐ I do not need this product anymore
☐ The product does not suit me
☐ The product does not meet my expectations
☐ I do not want to specify
1. Date of purchase (*) / Date of receipt (*)
2. Purchase order number:
3. The money will be returned in the same way the customer paid for the order or to the account number: IBAN and SWIFT (* )
(*) Strike out what does not apply.
In (fill in the place here), On (fill in the date here)
Name and surname of the consumer